Customer Question

  • Hi! No, this product just comes with what you see in the picture,the tail.However it comes with a mermaid monofin, but it doesn't come with a top.Hope this helped!☺
  • Yes, we accept custom pattern. You can provide artwork for us. but customizations cost extra fee and time.
  • Follow our size instruction on product description and you can’t go wrong and our tails are made of highly-elastic fabric. That said, there’s a chance some of your tail won’t fit the way you want; minor alterations might be needed. If that’s the case, we’ll cover the cost. We want to make sure you’re happy, so it’s a breeze if you order again in the future.

ABOUT ORDER

We accept all major credit cards that are processed through PayPal, as well as PayPal quick checkout options that allow you to use funds directly from your PayPal account.

We use SSL payment security by Globalsign.com that encrypts your payment information over the internet during check out. When you see the top navigation bar change to "https:" as part of the checkout process, you will know your information is secure. We do not retain your credit information.

All prices are in US dollars.

The order confirmation email should arrive shortly after the order is placed. If you can’t find the confirmation, please check your SPAM or JUNK folders. If you still can’t find the confirmation, please contact our Customer Service team HERE to confirm that the order has been processed.
Once your order has shipped, you will be emailed a tracking number. Please enter your tracking number on the shipping website HERE

SHOPPING GUIDES

Mermaidaqua tails are made-to-order and shipped within 1 week. Orders placed Friday-Sunday are typically shipped late 2 days. Orders placed during the Black Friday/Cyber Monday Sale and during Chinese New Year may take longer.

We’ll email you tracking info when your order ships. If you are ordering internationally, please track your package closely to make sure that it is delivered in a timely manner. In the past, some postal services have held onto packages without notifying customers for several days. If your order is late, check with the shipping company or your local postal service before contacting us.

Some countries charge import or custom fees. We has no control over the imposition of these fees and the customer will be required to pay these fees before the package can be delivered. If you have questions or concerns about these fees, please contact your import authorities. These fees, especially in Greece, Spain, Canada, Brazil, and the UK, can be significant and delivery may be delayed until the fees are paid.

In the past, some postal services have held onto packages without notifying customers for several days. If your order is late, check with the shipping company or your local postal service before contacting us.

Australia and some other countries do not charge duties or fees on orders less than $1,000. Be sure to check with your country to determine what fees you must pay to receive your package

It depends on the item weight. A custom made mermaid tail is 3.5 KG or more.
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